Great Telemarketing Software Options

By -



Great Telemarketing Software Options


Telemarketing, or telesales, is a form of direct marketing, where individual sales agents contact leads and solicit the prospective client to buy their products or services. It is a form of remote, or inside sales, which means the lead interacts with the company over the phone and not in person. To support this industry a wide range of useful telemarketing software has been developed. Telemarketing software solutions offer different usability to sales teams, and not all solutions are necessary to create a functioning sales operation.

A Customer Relationship Manager (CRM) is one of the most useful forms of telemarketing software. The CRM stores and tracks all of the data and processes associated with the sales process. A CRM allows many of the needed tasks associated with taking care of current or prospective clients to be automated.

A telephone dialer is another one of the most basic and useful telemarketing software. A phone dialer takes a list of phone numbers and automatically makes those calls for sales agents. It then patches those calls through to the available sales rep. Dialers are able to retrieve phone lists from a customer relationship manager, or it can be programmed in some other way.

Email or fax marketing software is another option. These give many options to a remote sales team. For example, a number that is not reached may be sent an email or fax message instead, ensuring that the lead receives some sort of contact. Also, a sales rep on the phone with a customer can instantly send an email or fax when they ask for more information. The agent is able to immediately follow up on his offer and not waste time fulfilling it later or potentially forget about it.

Another useful example of telemarketing software is web form callback. This software solution is intended to make sure that new leads generated by web forms from the company's site are contacted within minutes of that form being submitted. This works by automatically creating a lead from a submitted web form, creating a task in the CRM for that lead to be contacted, and instructing the dialer to complete that task as soon as it can. With this tool an agent can be calling that prospective client back in minutes.

These are only a few of the many different telemarketing software solutions that have been designed for the expanding industry of inside sales. Each serves to improve the sales processes, and give more customer satisfaction.



Popular posts from this blog

Model of Consumer Behavior

By -
Model of Consumer Behavior Consumers make many buying decisions every day. Most large companies research consumer buying decisions in great detail to answer questions about what consumers buy, where the buy, how and how much they buy, when they buy, and why they buy. Marketers can study actual consumer purchases to find out what they buy, where, and how much. But learning about the whys of consumer buying behavior is not so easy- the answers are often locked deep within the consumer’s mind. “For companies with billions of dollars on the line, the buying decision is the most crucial part of their enterprise,” states one consumer behavior analyst. “yet no one really knows how the human brain makes that choice.” Often, consumers themselves don’t know exactly what influences their purchases. “Buying decisions are made at an unconscious level.” Says the analyst, “and … consumers don’t generally give very reliable answers if you simply ask them, ‘Why did you buy this?”
Read more

BUSINESS USE OF THE INTERNET

By -
BUSINESS USE OF THE INTERNET This should give you a good idea of how versatile the internet is as an information technology platform on which to base a variety of business strategies. You could group the ways that companies are using the internet for business into a few major application categories. 1. Interactive marketing Because of the internet, marketing a company and its products and services has become an interactive process. The internet and the web enable companies to create a dialog with customers through online discussion groups, bulletin board, electronic questionnaires, and mailing lists and E-mail exchanges. Thus customers can be interactively involved in the development marketing, sales and support of products and services, along with a company’s market researchers, product designers, marketing and sales staff, and support specialists. 2. E-Commerce The internet, the World Wide Web, and internet-based technologies such
Read more

what is Islamic Tijarah? Its Importance, Appreciation, and Exhortation to business.

By -
Image
Islamic Tijarah “Transaction of goods and services according to the Shariah” A good, successful and flourishing business depends very much on the sincere efforts and persistent hard work of the businessman. Therefore, any discussion of the Quranic attitude to Tijarah (business) ought to be preceded by explication of its attitude to Amal in general. Business is also a necessary and beneficial activity; therefore, its importance in the eyes of the Quran is understandable. Our aim is to explore what the Quran has to say about business activity in particular. Importance of Tijarah The importance of business is evident not only from the express statements but also from the attitude and the special consideration accorded to it by the Quran as we shall see below. 1. Frequent Use of Business Terminology The Quran has made and extensive use of business terminology. Commercial terms, belonging to twenty different stems, occur in the Quran about 370 times. C.C. Torrey
Read more